Return and Refund Policy

This policy outlines how Vincent’s Gallery handles returns and refunds for purchases made on-site at the museum or through official communication channels.

1. In-Person Sales Only

All items sold by Vincent’s Gallery are available exclusively at the physical museum location. No online store or e-commerce platform is connected to our website.

2. Digital Access Not Refundable

If visitors purchase access to digital guides or archive printouts, these items are non-refundable once delivered. Access is immediate and not revocable after distribution.

3. Physical Merchandise

All physical items sold at the museum gift desk are final sale. Visitors are encouraged to review items carefully before completing a purchase.

4. No Exchanges or Returns

Due to the limited nature of our merchandise and printed materials, we are unable to offer exchanges or returns. All sales are considered final once completed.

5. Event and Group Bookings

Group bookings or scheduled visits are managed via direct communication. Fees associated with these arrangements are non-refundable unless the museum cancels the visit.

6. Cancellations by Museum

In the rare event that Vincent’s Gallery cancels a paid session or reservation, an alternate date may be offered. Refunds are not issued automatically unless required by internal policy.

7. Ticketing and Admission

General museum admission is non-refundable. Visitors who are unable to attend during open hours may use their ticket on a different date, subject to availability.

8. Questions About Purchases

If you have a question about a completed purchase or booking, please contact our museum team directly. We do not handle transactions through the website or external payment services.

Contact Information

Vincent’s Gallery
2505 Lincoln Blvd, Santa Monica, CA 90405, United States
+1 310-452-5437
[email protected]